At Glow & Gleem, we are committed to ensuring reliable and timely delivery of your orders. Below is our detailed shipping policy to provide you with complete transparency.
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has been shipped, along with tracking details.
2. Shipping Rates & Delivery Times
Shipping charges and estimated delivery times vary based on your location and selected shipping method:
- Standard Shipping: Free Shipping all over Pakistan
- Express Shipping: Charges start from 250 PKR.
3. Free Shipping
Free shipping is available (national) on specific deals, which can be confirmed at the checkout page.
4. Order Tracking
- Once your order is shipped, a tracking number will be sent to your email.
- You can track your order using the provided tracking number on our website or the courier’s platform.
5. International Shipping
- Customers are responsible for any customs duties, taxes, or additional fees incurred during international delivery.
- Delivery times may vary due to customs clearance processes.
6. Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will work with the courier to resolve the issue and, if necessary, send a replacement or provide a refund.
7. Contact Us
For any questions or concerns regarding shipping, feel free to reach out to our customer support team:
- Phone: 03112394444
- Email: glowandgleem@gmail.com
- Working Hours: 10:00 AM - 07:00 PM
Thank you for shopping with Glow & Gleem! We are dedicated to delivering your orders with care and efficiency.
